Data privacy in the EU / Germany - where does the data go?

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Data privacy in the EU / Germany - where does the data go?

Unread post by Tom » 27 Jan 2014, 18:36

Hi there,
I'm really interested in cleantalk, especially since I saw in the test phase that it works great.

Now I was digging a little deeper, and found out that regarding the german law (… I'm located in Germany) you are not allowed to send user data like the IP adress uncrypted. At least not outside Germany, I guess … (I'm still learning the exact laws.)
Now I saw that one of your servers is actually located in Germany.

Is there maybe the option to make sure that the data is only transferred there? Do you have any information or plans regarding the privacy policys that are in the EU?

I guess this is a really big issue, and I would like to know the exact facts before signing up for the service. (… maybe also some ready-to-copy texts fot the privacy policy that every website must have?)

Thanks,
Tom

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shagimuratov
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Re: Data privacy in the EU / Germany - where does the data g

Unread post by shagimuratov » 28 Jan 2014, 04:19

Hello, Tom!

Can you please provide a URL privacy in Germany? We should dig this too.

At the moment you can use server URL: http://moderate4.cleantalk.ru to work with service only in Germany. But in the future I think we should switch all customers to SSL connections with servers.

You can find privacy policy in the page bellow, please see title "Privacy policy".

http://cleantalk.org/publicoffer

Thank you for questions and feedback, we will try provide legal service for EU customers!
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Re: Data privacy in the EU / Germany - where does the data g

Unread post by ackermann.online » 17 Aug 2017, 15:47

Hello Denis,

this post ist more than 2 years old now. I purchased pro allready and use your plugin while developing a big wordpress blog. To push your plugin through IT-Security from customer, we need details about how you process the commenters/visitors data:

- what data exaclty do you collect?
- to which physical location / country the comment / form data will be send to and stored?
- how long the data is stored?

Background: In Germany the storage of user data in foreign countries without anomyzing them is a big issue.

Thank you for sorting that out

Best Regards
Daniel

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Re: Data privacy in the EU / Germany - where does the data g

Unread post by AMags » 18 Aug 2017, 08:08

Hello Daniel.

Thank you for your request.

- what data exaclty do you collect?
- how long the data is stored?

We collect the following information - IP, Email, Nickname sender of the message, information about the technology of JavaScript in the browser sender, comment text message sender. This information Service uses to detect spam activity of the sender and stores on the servers from 7 to 45 days.

- to which physical location / country the comment / form data is send?

We have servers in U.S. and in the Europe. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties (as provided herein) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and the use and disclosure of information about you, including personal information, as described in Privacy Policy.

You can find privacy policy in the page bellow, please see title "Privacy policy".

http://cleantalk.org/publicoffer

If you have any other questions please let us know.

Best regards.
Technical Support
https://CleanTalk.org — Anti-Spam Modules for all CMS

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Re: Data privacy in the EU / Germany - where does the data go?

Unread post by sscout » 17 Mar 2018, 19:58

Hi there,

did you change anything since your last post? If not you are not compliant with EU privacy legislation and I can no longer use your service... which would be a pitty :-(

Looking forward to you response!

Kind regards

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Re: Data privacy in the EU / Germany - where does the data go?

Unread post by SergeCleantalk » 18 Mar 2018, 08:37

Hello,

Thank you for your request.

Please, do the following to meet GDPR requirements:
Go to your CleanTalk Control Panel [ http://cleantalk.org/my/ ] —> press the line “Settings” under the name of your website —> enable “Don’t save approved requests” —> Save.
That option refers to the records of your Anti-Spam Log.
You can see it here:

https://cleantalk.org/my/show_requests?int=week

As stated in the tooltip, the option will remove emails, nicknames and messages from approved registrations, comments, orders and contact messages.
You still will be able to see date/time and IPs in your Anti-Spam Log.
The data of European users processing on the server located in Europe.
Here is our privacy policy:

https://cleantalk.org/publicoffer#privacy

And read next “Limitation of Liability”

Write to us if have any questions.

Best regards

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