New update is causing problems

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New update is causing problems

Unread post by production » 05 May 2016, 13:41

Site:
http://africanpetrochemicals.co.za/

Page with form:
http://africanpetrochemicals.co.za/inde ... istration/

Error Given:
Forbidden. Multiple comments submit. Contains contacts. Need manually approve. ***

We have an upcoming show and URGENTLY need this fixed. Please can you assist?
Lariza Vermeulen
African Petrochemicals
072 023 6335
production@africanpetrochemicals.co.za

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shagimuratov
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Re: New update is causing problems

Unread post by shagimuratov » 05 May 2016, 15:51

Hello Lariza,

Thank you for contacting us and feedback.

Please let us 1-2 days to reproduce and resolve this issue. We will write you back as finish.

Thank you.
WBR
Denis Shagimuratov
Project leader

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Re: New update is causing problems

Unread post by production » 06 May 2016, 07:51

Thanks, it is very urgent, but if it just gets resolved it will be good. I have looked at WordPress support as well and have uninstalled and reinstalled CleanTalk as per suggestion. Then I cleared the browser cache and tried again, sadly with the same result.
Lariza Vermeulen
African Petrochemicals
072 023 6335
production@africanpetrochemicals.co.za

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Roman
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Re: New update is causing problems

Unread post by Roman » 06 May 2016, 08:51

Hello,

Please, let us know what Wordpress plugin you are using for this form? We need to make test.
If it's paid plugin, please, send us archive with it.

Make sure that you didn't enable "Check all POST data" in CleanTalk settings.

Contact us.
Roman Safronov
Technical Support

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Re: New update is causing problems

Unread post by production » 06 May 2016, 09:17

Hey!
Your access key: sytupyga9uzu
Enter the key here,
WodPress backend -> Settings -> CleanTalk -> Access key
Dashboard,
Username: accounts@africanpetrochemicals.co.za
Password: qaNYLu4UvUMumEPE
URL: http://cleantalk.org/my
Setup manual,
https://cleantalk.org/help/install-wordpress
---
Sincerely,
CleanTalk.org team
Lariza Vermeulen
African Petrochemicals
072 023 6335
production@africanpetrochemicals.co.za

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Re: New update is causing problems

Unread post by production » 06 May 2016, 09:18

Check All post data = No

Hope this helps?
Lariza Vermeulen
African Petrochemicals
072 023 6335
production@africanpetrochemicals.co.za

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znaeff
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Re: New update is causing problems

Unread post by znaeff » 06 May 2016, 09:51

Hello!
Thank you for the details.
We are going to make some improvements on our servers. Changes will be deployed on Tuesday.
You'll be informed here, sure.
Alex Znaev,
http://cleantalk.org
server and client applications development

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Re: New update is causing problems

Unread post by production » 06 May 2016, 10:32

Thank you so much for the quick response and assistance. I will wait for this then.

Kindest regards
Lariza Vermeulen
African Petrochemicals
072 023 6335
production@africanpetrochemicals.co.za

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znaeff
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Re: New update is causing problems

Unread post by znaeff » 10 May 2016, 06:11

Hello!
We've launched all changes, please verify the result.
Alex Znaev,
http://cleantalk.org
server and client applications development

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shagimuratov
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Re: New update is causing problems

Unread post by shagimuratov » 10 May 2016, 08:41

Hello,

Also we have updated the plugin to avoid double processing of FastSecure contact forms. Please follow this,
1. Go to WordPress Console -> Plugins.
2. Deactivate, delete "Anti-spam by CleanTalk".
3. Go to WordPress Console -> Plugins -> Add new -> Upload.
4. Download, upload and activate new version.
https://downloads.wordpress.org/plugin/ ... rotect.zip

5. Do submit a dummy form as website guest (you should be logged out from WordPress backend). You shouldn't get any reject notices.

Does it work?

Thank you.
WBR
Denis Shagimuratov
Project leader

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