I lost my password and I'm not receiving any e-mails from CT

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I lost my password and I'm not receiving any e-mails from CT

Unread postby rrand » 26 Jul 2017, 07:26

I tried requesting a new password, but I'm not getting any e-mails. What can I do?
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby SergeM » 26 Jul 2017, 07:32

Hello.

Thank you for your request.

Please, tell us the name of your website where you use the CleanTalk Anti-Spam. We will find your profile and reset your password.

Write back anytime.

Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

Best regards.
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby rrand » 26 Jul 2017, 07:34

SergeM wrote:Hello.

Thank you for your request.

Please, tell us the name of your website where you use the CleanTalk Anti-Spam. We will find your profile and reset your password.

Write back anytime.

Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

Best regards.


I PM'ed it to you. Thank you!
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby SergeM » 26 Jul 2017, 07:39

I have found two CleanTalk profile with the same website you sent me.

I have reset passwords for both of them. Please, check your inbox.

Contact us if the problem persists.

Thank you.
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby rrand » 26 Jul 2017, 07:43

SergeM wrote:I have found two CleanTalk profile with the same website you sent me.

I have reset passwords for both of them. Please, check your inbox.

Contact us if the problem persists.

Thank you.


Okay. I still have not received either e-mail yet.
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby SergeM » 26 Jul 2017, 07:47

Please, check spam folder in your mail client as well.

The letters should have arrived to you now.
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby rrand » 26 Jul 2017, 07:49

SergeM wrote:Please, check spam folder in your mail client as well.

The letters should have arrived to you now.


I don't have a spam folder. No anti-spam set up in my mailbox.
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby rrand » 26 Jul 2017, 07:56

I'm on the phone with GoDaddy support. Will keep you informed.
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby rrand » 26 Jul 2017, 08:02

They sent me a test e-mail, and I didn't receive it either. So it's not just you. Being forwarded to hosting department. Please stand by.
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Re: I lost my password and I'm not receiving any e-mails fro

Unread postby SergeM » 26 Jul 2017, 08:17

Okay.

Please, inform us if you need any help with your CleanTalk profiles.

Thank you.
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