Personal Blacklist question

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Jopie58
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Personal Blacklist question

Unread post by Jopie58 » 04 Feb 2017, 11:27

Hi,
Forgive me for maybe a dummy question, but I am confused about how the Blacklist feature works on my CleanTalk dashboard works.
When I acces my log and see the list of denied registrations, I see the option peronal Blacklist under every notation.
When I click on it I see 2 fields on the left side of the page, one that says "add record" and below that " a note about records"
Do I need to add all the denied registrations one by one to that "add record" field to block these spambots ?
I have searched a long time to try to find info about that but haven't found it, so I hope someone can help me understand what I have to do.

Thanks in advance, Jo

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SergeM
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Re: Personal Blacklist question

Unread post by SergeM » 06 Feb 2017, 06:50

Hello, Jo.

Thank you for your question.

If you add denied record to your black list it would be denied again. There is no point to blacklist denied records.

You should use your Black List to deny someone who was missed or approved by our Cloud Service. This way you tune the protection, make it stronger and supplement our database.

The details about Black List usage are here: https://cleantalk.org/help/blacklist-usage

Ask us any question any time.

Best regards.
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Re: Personal Blacklist question

Unread post by Jopie58 » 06 Feb 2017, 11:51

Hi SergeM,

Thank you so much for replying.
I did read the document you linked in your message, but I still was confused.
What confuses me is the fact that my blacklist is empty, I thought that it was because I had not add the denied acces list to it.
But if I understand correctly I only have to add email adresses to my blacklist if they where able to register and they turn out to be spam.
The ones that get the acces denied don't need any action from me.
Only when there is an email that I know is allright, than I add it to my whitelist.

Did I get this right?

Thank you for your patience :)

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Re: Personal Blacklist question

Unread post by SergeM » 06 Feb 2017, 12:36

But if I understand correctly I only have to add email adresses to my blacklist if they where able to register and they turn out to be spam.
The ones that get the acces denied don't need any action from me.
Only when there is an email that I know is allright, than I add it to my whitelist.
Yes, you are absolutely right.

We found a bug in our Black&White Lists feature and working on fixing it at the moment. It may cause some problems in adding new entries.

Please, give us some time. We will inform you on the results.

Thank you.
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Re: Personal Blacklist question

Unread post by Jopie58 » 07 Feb 2017, 11:33

No problem.
I am glad I understand everything now ;)
Your plugin have saved my Blog so in my eyes you are miracle workers :)
Good luck
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Re: Personal Blacklist question

Unread post by SergeM » 07 Feb 2017, 16:06

Thank you for your understanding!

We are trying our best to make everything right.

Please, wait a little longer.
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Re: Personal Blacklist question

Unread post by ArtyomDavydov » 09 Feb 2017, 08:30

Hello,

We've fixed this issue. Everything should be fine now.

Best regards.
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Re: Personal Blacklist question

Unread post by Jopie58 » 11 Feb 2017, 10:52

Hi,

Thank you for the notice and the hard work :)

Kind regards, Jo

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Re: Personal Blacklist question

Unread post by SergeM » 11 Feb 2017, 10:55

Hello.

You are welcome!

Contact us any time if you have any spam issue.

All the best.
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Re: Personal Blacklist question

Unread post by Jopie58 » 11 Feb 2017, 11:00

Hi,

I will.

Same to you :D

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