User pproved but not in WP members list

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fanny
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User pproved but not in WP members list

Unread post by fanny » 26 Apr 2017, 09:52

Dear support,

I have installed CleanTalk yesterday
Today, I can see : Apr 26 2017 10:12:50 Contact form data approved rasayogaaix@gmail.com 91.160.65.65

But, it is not showing up in my members list, nor in my emails, nor in my spams emails, nowhere ..
Please is there something I need to di to see it ?

The website is http://yoga-en-provence.com

Thanks for you help

fanny

ArtyomDavydov
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Re: User pproved but not in WP members list

Unread post by ArtyomDavydov » 26 Apr 2017, 10:36

Hello Fanny,

By clicking on the "Details" below the name of each request in your log, you can see the page where this request was from:
https://cleantalk.org/my/show_requests?int=week

In your case, this request was from your password-reset form:
http://yoga-en-provence.com/password-reset/

Best regards.

fanny
Posts: 3
Joined: 26 Apr 2017, 09:47
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Re: User pproved but not in WP members list

Unread post by fanny » 26 Apr 2017, 10:52

Thank you for your help

The problem is that I dont have this user in my WP list. I am wondering how this can happen ?

Cleantalk gives me all this details, These information cannot come from the password reset page.

Furthermore, there is nothing in the WP member list - does not exist ! :
user_login-3429
Rasa
Categorie
Prof de yoga
description
J\'enseigne le hatha yoga traditionnel lignée des Natha Yogi de Bénarès
ville-3429
aix en provence
Biographie
Formée au hatha yoga lignée Natha ainsi qu\'en Yoga Nidra par Martine Huon depuis 2011, je suis actuellement en post formation avec celle-ci. J\'ai également suivi une formation en yoga et ayurvéda avec Michèle Lefèvre. Je suis régulièrement en stage avec Christian Tikhomiroff.
CodePostaL-3429
13100
facebook_12-3429
https://www.facebook.com/christelle.rochet.92
TypedeYoga
Natha Yoga
timestamp
1493196722

Please help again :)

Fanny

fanny
Posts: 3
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Re: User pproved but not in WP members list

Unread post by fanny » 26 Apr 2017, 11:04

In the details listed in Cleantalk, there is actually 1 line coming from http://yoga-en-provence.com/compte-yoga-en-provence/
So this user has registered but not in WP list, nor in the database !

:roll: :?:

Pleease help :shock:

ArtyomDavydov
Posts: 37
Joined: 18 Nov 2016, 10:38
Has thanked: 0
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Re: User pproved but not in WP members list

Unread post by ArtyomDavydov » 26 Apr 2017, 11:44

That request which you have mentioned in the first message does not contain these details, because it was sent from the password-reset form.
Today, I can see : Apr 26 2017 10:12:50 Contact form data approved rasayogaaix@gmail.com 91.160.65.65
Second request was from this url:
http://yoga-en-provence.com/compte-yoga-en-provence/

Seems like you're using 3rd-party plugin to display this form, so you should check how this plugin manages his subscriptions.

Best regards.

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