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My account is attached to the wrong email. I can't get CleanTalk to re-activate on my website.

Posted: 11 Jun 2018, 19:49
by Akatala
Hi. I discovered today that CleanTalk had stopped working and a bunch of new fake user accounts existed in my website system. So I went and bought the service for a year. When I went to try and make sure it was re-activating on my site, I found it was not. So I came to my dash board to find it asking me to finish creating my account. My problem is the email listed for me is a bogus email generated by word press, so I can't request a passcode. My site is mindsjourney.net, and my correct email is found in this forum user system. Please help. I'm not as spry with this stuff as I use to be.

Re: My account is attached to the wrong email. I can't get CleanTalk to re-activate on my website.

Posted: 12 Jun 2018, 05:23
by SergeM
Hello.

Thank you for your request.

You can change your e-mail of your CleanTalk profile here anytime:
https://cleantalk.org/my/change-email

If you want to contact us privately, please, create a ticket:
https://cleantalk.org/my/support/open

Best regards.

Re: My account is attached to the wrong email. I can't get CleanTalk to re-activate on my website.

Posted: 12 Jun 2018, 06:20
by Akatala
I can't do either because I can not log in. I have no passcode and no way to get to one because of the inaccurate email. Which I didn't notice until I had already purchased a subscription. :/

Re: My account is attached to the wrong email. I can't get CleanTalk to re-activate on my website.

Posted: 12 Jun 2018, 06:39
by SergeM
Please, send a letter with your correct e-mail here: support@cleantalk.org

We will change it for you.