False Positives

Anti-spam plugin for WordPress
ycb
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False Positives

Unread post by ycb » 10 Feb 2019, 16:53

The cleantalk plugin is blacklisting legitimate IPs.

The 2 admin account IP's were blacklisted and now customers / users are reporting as blacklisted.

Eg. 99.237.132.40 reported as blacklisted. Here is the cleantalk report when viewing that IP.

Anti-Spam protection Not in list Jan 07, 2019 06:00:28
SpamFireWall [?] Not in list Jan 07, 2019 06:00:28
WordPress Security FireWall [?] Not in list -
Type of attacks Spam -

Why is this occurring? This is a real problem. Our Customers are being falsely blacklisted.

Help!

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SergeCleantalk
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Re: False Positives

Unread post by SergeCleantalk » 11 Feb 2019, 15:36

Hello

Thank you for your request.

We need to know your CleanTalk account. Could you please create a ticket here:

https://cleantalk.org/my/support/open

Best regards

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