Registration failure

Antispam module for vBulletin
Sablic
Posts: 9
Joined: 08 Oct 2017, 07:11
Has thanked: 0
Been thanked: 1 time

Re: Registration failure

Unread post by Sablic » 23 Oct 2017, 06:47

On Thursday we have received message Failed connect to http://moderate5.cleantalk.org/api2.0. and after it the issue seems to be resolved.

User avatar
AMags
Posts: 42
Joined: 05 May 2017, 08:31
Has thanked: 0
Been thanked: 3 times

Re: Registration failure

Unread post by AMags » 24 Oct 2017, 07:10

Hello,

Could you please, tell us the time when you received this message.
Also, please, make screenshot of this message if you receive it again.

Thank you.
Technical Support
https://CleanTalk.org — Anti-Spam Modules for all CMS

Sablic
Posts: 9
Joined: 08 Oct 2017, 07:11
Has thanked: 0
Been thanked: 1 time

Re: Registration failure

Unread post by Sablic » 07 Nov 2017, 17:09

For instance today we have received a few of them

Failed connect to http://moderate5.cleantalk.org/api2.0.

And it seems like there is no requests to your API passed through. We have contacted hosting tech support but it seems like CURL is enabled allow_url_fopen is enabled and hosting support confirmed that they are not blocking any IP traffic to US.

User avatar
SergeM
Posts: 115
Joined: 27 May 2016, 08:05
Has thanked: 11 times
Been thanked: 8 times
Contact:

Re: Registration failure

Unread post by SergeM » 08 Nov 2017, 06:09

Hello.

Thank you for the details.

Excuse me, could you update the CleanTalk Anti-Spam to the latest version? Yes, we recommended some time ago to stay on the version 1.2, but this time it might solve the problem.

The instruction is here if you need it:
https://cleantalk.org/help/update-vbulletin

Please, inform us if you have any issues with updating.

Sorry for the inconveniences.

Best wishes.
———————
Technical Support
https://CleanTalk.org — Anti-Spam Modules for all CMS

Sablic
Posts: 9
Joined: 08 Oct 2017, 07:11
Has thanked: 0
Been thanked: 1 time

Re: Registration failure

Unread post by Sablic » 08 Nov 2017, 11:58

Done and it seem to be working however I have a concirn that the https://cleantalk.org/my/# Is still showing 0 statistics and version 1.2 is it normal?

User avatar
SergeM
Posts: 115
Joined: 27 May 2016, 08:05
Has thanked: 11 times
Been thanked: 8 times
Contact:

Re: Registration failure

Unread post by SergeM » 08 Nov 2017, 13:49

The information in your CleanTalk Dashboard refreshes automatically when it gets new spam check requests from your website.

Right now there were no new requests since November 06.

I just tested your registration page with a blacklisted e-mail and I managed to finish the process:
http://portugues.ru/forum/register.php

It means that the protection is not working. Please, check your access key in the CleanTalk Anti-Spam here:
vBullletin Admin Page —> Settings —> Options —> Anti-Spam by CleanTalk

You can always check the protection with this blacklisted e-mail: [ stop_email@example.com ].

Also, please, delete test users CleanTalkTest and CleanTalkTestB from your forum.

I hope that was helpful.

Write back anytime.

Kind regards.
———————
Technical Support
https://CleanTalk.org — Anti-Spam Modules for all CMS

Sablic
Posts: 9
Joined: 08 Oct 2017, 07:11
Has thanked: 0
Been thanked: 1 time

Re: Registration failure

Unread post by Sablic » 09 Nov 2017, 06:46

It seems like vefrore the update to 1.9 Cleantalk at least informed us of its malfunction but now it is just not working. The key is entered and correct, modules are enabled. CURL and allow_url_fopen is enabled.

User avatar
SergeM
Posts: 115
Joined: 27 May 2016, 08:05
Has thanked: 11 times
Been thanked: 8 times
Contact:

Re: Registration failure

Unread post by SergeM » 09 Nov 2017, 08:06

Hello.

Seems like everything should be working but it does not.

We need to test it to understand why this problem occurs.

Could you create a temporary user with administrator rights and give access to it for us? We will not touch anything else except our anti-spam product, we guarantee the integrity of your website and safety of your data.

You can reply here in the private Ticket System:
https://cleantalk.org/my/support/open

Or send us letter to our e-mail:
welcome@cleantalk.org

Thank you.
———————
Technical Support
https://CleanTalk.org — Anti-Spam Modules for all CMS

ArtyomDavydov
Posts: 37
Joined: 18 Nov 2016, 10:38
Has thanked: 0
Been thanked: 4 times

Re: Registration failure

Unread post by ArtyomDavydov » 10 Nov 2017, 07:00

Hello Sablic,

First of all, we do not guarantee 100% functionality of the plugin for VB versions lower than 4 (3.8.5 in your case):
https://cleantalk.org/help/install-vbulletin
https://cleantalk.org/help/install-vbulletin5

So, if you need fully working spam protection, we can recommend you to update your VB version to at least 4.x

Best regards.

Sablic
Posts: 9
Joined: 08 Oct 2017, 07:11
Has thanked: 0
Been thanked: 1 time

Re: Registration failure

Unread post by Sablic » 12 Nov 2017, 12:14

OK it seems like it worked. After upgrade of forum to 4.2.3 and reinstallation Cleantalk 1.9 it seems like AntiSPAM worked.
These users thanked the author Sablic for the post:
SergeM (12 Nov 2017, 12:49)
Rating: 50%

Post Reply