Check users for spam "Error. No connection with blacklist database."

[Pauven]

Hi, new CleanTalk user here. I originally installed 4.7 from PHPBB website, and at that time the "Check users for spam" function did not generate any errors, but also indicated "Done. All users tested via blacklists database, found 0 spam users.".

After purchasing Unlimited antispam protection, I received an email indicating I should upgrade to the latest version, 5.6.9. I followed those steps, and the upgrade appears successful, and the stop_email@example.com test worked.

But now when I click "Check users for spam", I get the error message "Error. No connection with blacklist database.", but I also still get the message "Done. All users tested via blacklists database, found 0 spam users.".

I have a very high suspicion that I have a few spam users in my DB (the original reason I installed CleanTalk), so I was surprised that CleanTalk wasn't finding any. This new error message makes me think my DB hasn't actually been tested.

Can you help?
Paul

[SergeCleantalk]

Hello Paul,

Sorry for the late reply. Does the problem persist?

Best regards

[Pauven]

Yes it does. I just tested again, and I still get the error message "Error. No connection with blacklist database."

For some reason there's seems to be 2 copies of my original post. Since you replied to both, so am I.

[SergeCleantalk]

Do you have CURL support and allow_url_fopen PHP option enabled?

[Pauven]

Code: Select all

PHP Version:  7.1.20 

Directive              Local Value     Master Value
allow_url_fopen             On               On
allow_url_include           Off              Off

cURL support:  enabled 
cURL Information:  7.45.0

[SergeCleantalk]

We would like to see it in your environment. Could you create a temporary user with administrator rights and give access to it for us? We will not touch anything else except our plugin, we guarantee the integrity of your website and the safety of your data. If not, could you clone your website and give us access to the clone then?

For sending a private data please create a ticket in our private Ticket system:

https://cleantalk.org/my/support/open

Best regards

[Pauven]

I just PM'd you.

[SergeCleantalk]

Thank you. We will check. But it may take 1-2 working days. We will inform you.

Best regards

[Pauven]

Please expedite if possible. I am uncomfortable leaving this temporary access enabled for so long. I hope you understand.

[SergeCleantalk]

We will try to solve it as soon as possible.