Check users for spam "Error. No connection with blacklist database."

Anti-spam MOD for phpBB3, extension for phpbb3.1
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SergeCleantalk
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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by SergeCleantalk » 12 Feb 2019, 16:20

We have checked our plugin. It seems all work normally. I think you can close access for now. Could you test a connection to our servers from your web server (ping)?

api.cleantalk.org
78.47.62.84
78.47.96.11
88.198.153.60
138.68.234.8
159.203.121.181
162.243.144.175

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Pauven
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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by Pauven » 12 Feb 2019, 17:58

api.cleantalk.org = Success
78.47.62.84 = Failed
78.47.96.11 = Success
88.198.153.60 = Success
138.68.234.8 = Success
159.203.121.181 = Success
162.243.144.175 = Success

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AMags
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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by AMags » 14 Feb 2019, 07:43

Could you please, let us know does the problem still persists?

Write back anytime.

Best regards.
Technical Support
https://CleanTalk.org — Anti-Spam Modules for all CMS

Pauven
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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by Pauven » 14 Feb 2019, 14:48

Yes, the problem still exists.

Any idea what the problem is?

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SergeCleantalk
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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by SergeCleantalk » 15 Feb 2019, 10:48

IP 78.47.62.84 is not used. So far all seems to be normal. I will ask our developers. Could you give us access once again, also FTP access may be needed.

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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by Jithvan » 25 Feb 2019, 22:01

Hi i'm having the exact same issue too.

Image

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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by Pauven » 25 Feb 2019, 23:51

FTP access will not be granted, sorry.

There are definitely spam accounts in our database. One that was created months ago woke up this past week. The spam post was instantly caught, and we were able to ban the user account.

As a software developer myself, my suggestion is that you add some debugging code to this function and provide this as a version update. Then I can run it and provide the debug details.

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SergeCleantalk
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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by SergeCleantalk » 27 Feb 2019, 06:31

Jithvan wrote:
25 Feb 2019, 22:01
Hi i'm having the exact same issue too.

Image
Hello,

Did you check the configuration using previous topic posts?

Best regards

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SergeCleantalk
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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by SergeCleantalk » 27 Feb 2019, 06:39

Pauven wrote:
25 Feb 2019, 23:51
FTP access will not be granted, sorry.

There are definitely spam accounts in our database. One that was created months ago woke up this past week. The spam post was instantly caught, and we were able to ban the user account.

As a software developer myself, my suggestion is that you add some debugging code to this function and provide this as a version update. Then I can run it and provide the debug details.
I will ask our developers. We will contact you within 1-2 working days.

Best regards

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Re: Check users for spam "Error. No connection with blacklist database."

Unread post by SergeCleantalk » 27 Feb 2019, 07:59

Could you also ping these IPs?

35.158.52.161
18.206.49.217
3.18.23.246

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